We're in the tough stage of the restoration.
We knew this was going to be a significant restoration effort.
We're now spending the greater part of our time, almost all of our time, going pole to pole and house to house.
We realized we were dealing with a significant amount of toppled trees that will need to be removed before we can make repairs.
We're taking this storm seriously and are urging our customers to do likewise.
We plan for the worst. There are certain trigger points... but you have no control over the path, no control over the intensity.
We think we had some strange weather phenomena beyond the hurricane.
With Katrina, the fact that it came and left very quickly enabled us to get out of the gate very quickly.
The trees are many times larger and they were uprooted and toppled, blocking off roads. The girth, if you will, of some of these trees is very significant.
As a result of our early assessment, we will be setting some aggressive restoration goals in an effort to get everyone's lives back to normal as quickly as possible.
It's just bizarre. We need to understand why it happened.
Forecasts indicate we should expect heavy rainfall, potential flooding and a lot of tree debris. Flooding may affect underground facilities, and outages might be prolonged as a result.
The number of customers restored daily is actually slowing as we continue to work on the isolated damage. We are working neighborhood by neighborhood, pole by pole. The work is gritty and slow.
It will take years a long, long time but I think we'll see improvement.
I have no idea what the costs are going to be. Our focus is really about getting the customer restored.
I'm now confident we can better the time it will take to get all customers back into service.
In the underground, you don't know what you have. You don't know where the break is. You don't know what the nature of the problem is. It takes much longer to diagnose the problem and be able to correct it.