Jason Catlett Direct Quotations

Responses to direct marketing are dropping in general. More and more people just throw mail away - especially unmarked mail - without opening it.

A common tactic in direct mail is to disguise the nature of the solicitation and send you something that doesn't indicate what's inside, to make you open the envelope. People aren't opening the 'mystery envelopes' right now.

The Internet reduces the cost of gathering information about consumers to practically zero, ... Sending a piece of direct mail to a household costs about one dollar, so no one is going to send you 10,000 pieces of mail, but the cost of contacting you in the online world is virtually zero.