John Chambers Customer Quotations

It is becoming increasingly clear that the global economy is improving, ... As customers feel more confident to invest, we believe that we are well positioned to provide compelling value as a strategic business adviser and technology partner.

If you want to understand what drives Cisco, look at our approach to customers. The manner in which we serve our customers defines our company values and demonstrates our priorities. Cisco is proud to be honored with this important certification that recognizes the foundation of our culture -- the importance that we place on ensuring our customers are successful with Cisco technology.

By providing the systems that make the Internet work, Cisco is playing a major role in helping customers thrive in the explosive Internet economy. As a result, we are growing faster than all of our key competitors and have been the fastest growing and most profitable company in the history of the computer industry.

We see no indications in the marketplace that the radical Internet business transformation in practices like customer service, supply-chain management, employee training, empowerment, and e-commerce that is taking place around the world today is slowing -- in fact, we believe it is accelerating globally,

Our line of business structure has served us very well in the past, when customer segments and product requirements were very distinct. Today, the differences have blurred between these customer segments and Cisco is in a unique position to provide the industry's broadest family of products united under a consistent architecture designed to help our customers improve productivity and profitability.

While we remain cautious about the implications of a brief pause in the current 10-year expansion of the U.S. economy, we believe that Cisco has never been better positioned to help our customers solve their two most important business issues: Increasing productivity and creating new sources of revenue.

We're profitable and have the potential to be very profitable, ... We generate cash from operations of over $1 billion per quarter. We have $19 billion in cash and equivalents in an industry that is in debt. We've gained more market share than we've ever gained in this last quarter. We've got the customer loyalty and strategy for where the industry's going, which is combining networks for service providers and enterprises. So I'm very optimistic about our future if we execute right.

Globally, business and government leaders are beginning to dramatically transform their traditional business models into Internet economy business models, ... Customers are increasingly seeking Cisco's expertise to help them through this transformation.

We will invest 1.1 billion dollars in India, of which 150 million dollars would be for providing leasing and financial solutions to the company's customers and partners,

Speed is of the essence in responding to a crisis situation, and our focus is squarely on mobilizing resources to help in the relief and rebuilding efforts, while also helping customers and employees recover.

Visibility remains limited, and this should come as no surprise, given that our customers' visibility is limited,

We're pleased with the solid revenue and earnings per share results Cisco delivered during its second quarter, but also especially pleased with our strong order momentum. This proves our strategy is working in terms of the convergence of voice, video and data along with our balanced approach to our customer segments, core and advanced technologies, business and technology architecture and key geographic theaters.