The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.
In some South Pacific cultures, a speaker holds a conch shell as a symbol of temporary position of authority. Leaders must understand who holds the conch-that is, who should be listened to and when.
Leaders don't inflict pain - they share pain.
Leaders who keep promises and followers who respond in kind create an opportunity generate enormous energy around their commitment to serve others.
Leaders should leave behind them assets and a legacy.
From a leader's perspective, the most serious betrayal has to do with thwarting human potential, with quenching the spirit, with failing to deal equitably with each other as human beings.
Trust cannot be bought or commanded, inherited or enforced. To maintain it, leaders must continually earn it.
The leader is the servant who removes the obstacles that prevent people from doing their jobs.
Leaders should be able to Stand Alone, Take the Heat, Bear the Pain, Tell the Truth, and Do What's Right