It's a similar thing with David Brent. David Brent is not...

It's a similar thing with David Brent. David Brent is not that good at his job because he couldn't stand for one person in the world not to like him. Andy can't sack his agent, because he can't bear putting anyone else in pain. The real thing holding him back is, he's burdened with conscience. I mean, he's like any of us really. ... It just eats you up if you think you've hurt anyone's feelings.