If we keep doing what we're doing, we're going to keep getting what we're getting.
Right or wrong, the customer is always right.
The customer is not always right.
What gets measured, gets done. And what gets recognized gets done again, and even better.
Customer service is not a department, it's everyone's job.
What gets measured gets done.
Friendly makes sales - and friendly generates repeat business.
If we don't take care of our customers, someone else will.
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Customer complaints are the schoolbooks from which we learn.