Jim Buckmaster, a native of Ann Arbor, Michigan, is an American computer programmer who has been the CEO of Craigslist since 2000... (wikipedia)
We've had requests for a long time to make a change like this. New York, and particularly Manhattan, is, in our experience, completely unique.
Tens of millions of users are a much more powerful force in examining the more than 8 million classified ads per month than any staff could be.
Often, perhaps even in the majority of cases, it is the friends and associates of the person sought in a Missed Connection that actually see the posting, recognize who is being sought and bring it to their attention.