I think the way we're handling public comment right now (at council meetings) is a very good thing. I'm really happy that our new mayor is giving more time to that.
People are coming to us and volumes are building steadily.
We have also negotiated with Royal Mail that, instead of the paper process by which they sign for receipt of mail, they will sign our drivers' pocket PCs, which means the information can go straight on our website.
I would rather see four miles done right than 10 miles done wrong.
