There are college graduates not trained in this; business courses don't always cover the basics of communicating.
We staff about 4,000 meetings a year for the pharmaceutical industry.
We hired well-known NFL agent Reggie Blackwell for the business in January.
Every pope has had his own chef, so there are volumes of recipes in the Vatican's records.
The most important things in those first few seconds are, basically, a firm handshake and a smile, good eye contact and really paying attention.