Patricia Friend Quotations

We've struggled for many years to change the image of cabin crew from frivolous airheads and after 9/11 it is clearer than ever that we are safety professionals and first responders,

We would like to see a major public education campaign about the consequences of engaging in this kind of behavior and that would include posters and notices all through the airports, including bars and restaurants that are serving alcohol.

The people in the cabin have no way to defend themselves.

In our opinion, it's more important that the fewer bags security has to screen, the more attention they can pay to the ones they do screen.

That part is being completely ignored and really leaving us completely vulnerable to any sort of violent intruder in the cabin of the aircraft.

Northwest flight attendants are looking for a strong voice to support them during this difficult time. Right now the Northwest flight attendants are facing the most turbulent time of their careers and they are doing so without a safety net.

Every flight attendant in this country is more on edge than they were before 9/11.

As of this morning the company has not changed its demands the flight attendants accept cuts.

Under no circumstance should potentially dangerous weapons be allowed onboard an aircraft.

If a passenger demonstrates an unwillingness to comply with our request for them to obey the rules before we even take off, then we know that we are potentially going to have difficulty with that person through the entire flight.