Randy Petersen Quotations

But what airlines won't tell you is that when you try to redeem your free ticket you're competing with 40 million other frequent fliers for the same ticket. We all want to go to the same place and there aren't enough upgrade seats to go around.

If someone's got 400,000 miles due to expire and it's a choice between $4,000 and the possibility of losing them, the person might take the money. If he gets caught, he was going to lose the miles anyway.

Midweek reward redemption has a lot more seats available the Saturday and Sunday.

The policy doesn't look overly generous, but right now this is the only game in town.

This year over 44,000 people cast their ballots, ... and it's the largest out there.

Every frequent flyer program has a series of non-profit organizations that you can donate your miles to.

They actually give away more upgrades than almost all other airlines combined.

Actually, it's a pretty good deal. For most people, $25 is a very cheap price to get home hours and hours sooner.

As a result of people buying tickets so often, there's not much room for people cashing in their miles.

Australia ranks in the five top destinations in the world for using your miles.

The mistake everyone makes is that they do not do figure out what benefits they want from airlines first, some are more generous with upgrades than others.

You're only going to need one ticket, only one set of check-in for baggage and everything else.

This change if you will ... this may be one of the top two or three memorable moments in reward redemption history over the last 25 years.

The best use of your miles is international upgrades. Miles used in business class may have a value to 10 to 11 to 12 cents per mile versus one penny per mile when using them domestically.

The world of expired miles is starting to change for a lot of frequent flyers out there. If you're traditionally worried about miles expiring... you're probably going to welcome this news.

The Internet has brought a rise back in the business again.

If US Airways survives, as that date gets closer, you can pay your $40 and put the miles back in your US Airways account, ... If they don't make it, you've got something you can use that far out. It might be better than having nothing at all.

If you're feeling a little guilty at the end of the year and you got some extra miles, ... I highly encourage you to contact your local frequent flyer program and give.

Instead of collecting trading cards and other memorabilia some have grown up and now air miles is the adults' collectable.

Instead of probably redeeming an award next time going to L.A. or New York or Dallas, you'll probably start thinking of international destinations, like going to Australia.

Hotel rates are going up, and hotels haven't yet adjusted redemption rates.

For the past 18 years the Freddie Awards have honored the best among the airline and hotel loyalty programs, and I couldn't be more thrilled than to have Rolfe, Steve and Bob, men who were quite active in the start of these programs, share their experiences and insights with the audience.