Richard Hayne Quotations

At a mall you can almost get frostbite, it's so boring. Looking different is worth a lot.

Our job as a business is not to promote a political agenda. That's not what we do.

Over time, demand from Registry should help support the home product expansion initiative and vice-versa.

We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.

I would never and did not ever characterize myself as a hippie.

We have a relationship with our customer, and that relationship translates into sales.

We have built brands that resonate deeply with our customers. Our strategy to grow these brands is clear, and we have strong teams in place to execute this strategy. That is our formula for success.

Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.

I don't like all suburbs, just like I don't like all parts of cities.

While stores continue to be a very important part of our business, there is no mistaking the fact that the customers' shopping preference, measured by both traffic and sales, continues to move to a virtual experience.