Richard Olson Quotations

This will mean an improved focus on the customers for our core products, profitable growth and a stronger company that will deliver greater value for our shareholders and a more secure future for our employees,

When they come home, we get out there and welcome them - midnight, 3 a.m., it doesn't matter. The families, believe me, they are there.

When we're in shock, we tend to see and fear the worst. When we see a few hundred, we think there are 10 times that number that we just don't see. It seems to be a phenomenon that goes with shock.

You had local officials who were clearly traumatized. The 10,000 number was picked out of the air by someone who was clearly on his way to post-traumatic stress syndrome - and understandably so.

The skills and knowledge we have in our communities are incredible, and the people who come to the conference will all bring with them different sets of knowledge that they can share with each other.

Rather than always looking outside, why not have a program that trains custodians at lower levels?