Robin Urbanski Quotations

Right now, the air-to-ground solution is much more economical to us.

We're always looking at ways to lower our cost but as of now we still have pillows.

We're always going to be competitive on price with Southwest because we compete with them around the country.

There are many, many ways customers can use their miles beyond air travel.

We were selling stuff that can entertain you during a flight or stuff you forgot.

Unfortunately, because of privacy laws and for safety reasons, we can't disclose passenger information without permission from the passenger or without the involvement of authorities.

A lot of people are now looking for food that does not have any trans fats in it. We wanted to offer them a healthy choice. It's something we're becoming more conscious of.

A lot of our customers also fly New York to London. If you look at the flight time, it's about the same.

All our recent initiatives are very successful because they answer to what our customers are telling us they want and that is a more comfortable, enjoyable flying experience, ... If other airlines like American do not realize that this is important to fliers especially the most frequent flyers then they must not be listening to their customers as closely as we are.

It's becoming more popular to use your miles for non-travel types of experiences.

It works like eBay. You watch the item that you want to bid on , you bid the miles you want to bid, and you watch the item, and when you want to increase your bid you increase your bid.

The feedback from customers has been extremely positive. Especially in San Francisco, where a lot of skycaps are continuing to receive very good tips because the service they provide is a lot better.

The feedback from customers has been extremely positive, ... Especially in San Francisco, where a lot of skycaps are continuing to receive very good tips because the service they provide is a lot better.

How can I get into the Economy Plus section?