Stephen Klein Quotations
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Achieved Quotes
Typically, self-service technologies provide very limited visibility into what customers are truly seeking; and more ineptly, search-based tools do not provide insight into the level of satisfaction achieved by the tool. The ASA differs by capturing each and every customer query, providing a real-time snapshot of customer concerns and offering advanced tools for the analysis and management of interactions. The result is not only improved performance to tens of thousands of self service support sessions each day, but a happier and more satisfied customer.
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Additional Quotes
The cost of gas, the cost of utilities, for day care, additional co-pays. I think it's below the radar screen for a lot of people. I think that's part of why we're not seeing the resources, and the public acknowledgement and the generosity from all sources to help address these needs. It truly is a hidden disaster to many people.