Tom Penaluna Quotations

You win some and you lose some, but we've been winning a few lately. We're real tickled with this one in particular. We were one of three companies out of 30-some that got this.

We're working for a lot of big companies all around the country. What's so important to the IRS is the taxpayer confidentiality, the security issues. We've been very efficient with our major clients to take care of those kinds of issues. ... Our back office stuff was some of the best in the industry.

This is what the IRS called 'limited implementation,' because this is the first contract they've let for the service. They picked the best agencies to work out the bugs in 18 to 24 months.

They picked us because we were flexible enough and strong enough. This whole process is a highly secure, confidential project, and something that we've gone into with our eyes wide open. ... We expect to be successful for the taxpayers.