Randy Petersen Airlines Quotations

But what airlines won't tell you is that when you try to redeem your free ticket you're competing with 40 million other frequent fliers for the same ticket. We all want to go to the same place and there aren't enough upgrade seats to go around.

They actually give away more upgrades than almost all other airlines combined.

The mistake everyone makes is that they do not do figure out what benefits they want from airlines first, some are more generous with upgrades than others.