Britt Beemer Chains Quotations

Over the last couple years, chains have tried to do something different -- they're trying to give consumers a different look, a different style.

A middle-income shopper may migrate to a Nordstrom from a Macy's and spend $65 instead of $45 on a gift because they are serviced better at a Nordstrom, ... Department store chains like Sears and J.C. Penney need to be very aware of this if they want to retain their shoppers over the holidays.