Doug Williams Automated Quotations

Our ability to evaluate non-deterministic voice applications brings a new level intelligence to automated testing. This patent demonstrates our continued product leadership and commitment to helping customers successfully deploy next-generation technologies in their contact centers.

Proactive, automated testing and monitoring can go a long way toward improving application performance and thus the caller experience. Many problems that callers experience are not due to design, but to poor quality - for instance, applications that malfunction under a heavy caller load, or that misroute calls.