John Hewitt Quotations

Liberty Tax Service is a solid contender for the franchising industry to watch. Our growth is solid in number of new franchisees and new offices. We are establishing a visible brand name that's quickly becoming known for excellent customer service and a vibrant corporate culture.

Sixty percent of customers that get a refund say they can't save any other way. It's their only savings vehicle.

Since Liberty joined forces with Cell Phones for Soldiers in late 2004, our offices have collected over 42,000 phones providing 4.2 million minutes of calling time. The need continues, and this is a year-round project for us.

We think cross-selling to customers is fraught with difficulties, including pushing these types of products on people that they're bad for.

There are no pet stores that sell 9-foot sharks. You've got to get them some other way. We're going to try and collect as many animals as we can.

There are no pet stores that sell 9-foot sharks.

Our franchises were very excited to be involved in this collection project. Liberty will ship all phone donations to Cell Phones for Soldiers.

We focus on tax preparation and let other people try to sell other products. We don't believe in that.

You have to repopulate slowly. To capture a couple of sharks and move them across the country, you have to have holding spaces, isolation and quarantine areas. Catching them is the easier part. Getting them from here to there without mortal damage is what gets complicated.

It was incredibly difficult. It's like burying your children - and that's all I'm going to say about that.

Everyone is looking for a tax cut, and we have one in the form of a cut on fees. On a day when consumers shop the sales to save, Liberty Tax Service gives them a tax cut of value by slashing their tax prep fees.

It will be typical year in terms of filing. About a million-and-a-half to two million more people will file returns than last year.