I believe we have to get going on something. I've been assured that this does not mean that the LMDC is going to stop listening and responding. There are lots and lots of things that can still be changed right now. Lots of things, and I don't see a cause of stopping the construction.
This holiday was typical of how they had gone astray. It was a season of fantastic embellishment, with lots of sequins and embroidery. Every place looked like a treasure chest and Gap had none of it.
We gave them lots of chances at the end. I think our quickness was the deciding factor in the game.
There was lots of wailing about the cost and difficulty. A year later, senior executives have told me this has worked out really well; having complete information 24 hours in advance forces them to load more efficiently and effectively.