Being a 911 operator means balancing seemingly contradictory...
Being a 911 operator means balancing seemingly contradictory skills. On one hand, operators have to be fanatically precise and well-organized. On the other, they must be able to establish rapport with panicky callers.
![Gary Wolf Quote About Balancing, Establish, Means, Operator, Operators: Being A 911 Operator Means...](http://qt.azureedge.net/resources/quotes-images-large/being-a-911-operator-means-balancing-seemingly-contradictory-skills-on-one-hand-8c796464c04f6c72c5ea398871d65b4f.jpg)