Warranty is really an analytical exercise when you sit down...

Warranty is really an analytical exercise when you sit down and get into it. Our software tracks warranty claims and payments. It handles product recalls. It does a whole raft of things. But the real strength comes from the end user data analysis that people do on their own. They crawl through the data to see what they can find. Even though we have 50 or 60 different standard analysis reports, a lot of times, it's just people going in and doing some basic data analysis, seeing a pattern, and tracking it down.