If we keep doing what we're doing, we're going to keep getting what we're getting.
If we don't take care of our customers, someone else will.
The customer is not always right.
Friendly makes sales - and friendly generates repeat business.
Customer service is not a department, it's everyone's job.
Right or wrong, the customer is always right.
Customer complaints are the schoolbooks from which we learn.
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
What gets measured gets done.
What gets measured, gets done. And what gets recognized gets done again, and even better.