Our mail product, Hotmail, is the market leader globally.
Market leaders inevitably slip into decline when they tell the people what they want instead of giving the people what they want.
We will continue to see a convergence of the digital and physical world. Those who conquer that trend will be market leaders.
The Internet rewards scale; by trading higher up-front costs for lower marginal cost, market leaders can invest in better technology and service. As a result, there is nothing online that is both great in quality and small in scale. Amazon wasn't originally a better bookstore than the small shops we mourn, but it is now.
Breaking the rules and challenging convention is in the DNA of every successful entrepreneur. Doing things differently and solving problems with new, innovative and fresh approaches are the very reason many start-ups are able to compete and sometimes outpace the established market leaders.