Service Culture Quotations

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Trust is the lubrication that makes it possible for organizations to work.

For individuals, character is destiny. For organizations, culture is destiny.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

Customer service shouldn't just be A department, it should be the entire company.

Customer service is not a department, it's everyone's job.

When was the last time you did something for the first time?

The easier it is to do something, the harder it is to change the way you do it.

In all human affairs there are efforts, and there are results, and the strength of the effort is the measure of the result.

If one of our customers comes into the store without a smile, I'll give them one of mine.