Brad Wilson
Brad Wilson
Brad Wilsonis a retired American soccer midfielder who played just over one season with the Los Angeles Galaxy in Major League Soccer...
ProfessionSoccer Player
Date of Birth19 November 1972
adapted add adding apartment architecture built country deal developing easily estate great industry information local microsoft needs seeing services ship software specific sure using web
What we're seeing is a great deal of customization on country and industry levels. When Microsoft was developing its CRM, it made sure that it was built on a Web services architecture so that it can be easily adapted to specific local needs and requirements. We don't ship an out-of-the-box, property-management application, for instance, but those in real estate using the software can easily add apartment information without adding programming code.
bullish businesses customer extremely great needs ongoing opportunity process provide sales work
I'm extremely bullish on CRM in general. Businesses have an ongoing need to communicate with customers, to work from the sales process and provide great customer service. Those needs don't go away. I think CRM has had some high-profile missteps in the past, but now we have a great opportunity to make CRM much more usable, and useful.