Carol Hallett Quotations

Today's announcement reaffirms our continued commitment to our passengers to improve the air travel experience.

The bottom line is that the traveling public is fed up with delays and steps need to be taken immediately.

The economic condition of the airline industry is as dire as it has ever been. And as a result they're looking at every way possible how they're going to be able to make cuts or changes that will improve the bottom line.

Runway incursions at our nation's airports reached record levels in 2000. With safety as our highest priority, this is simply unacceptable.

That is what we need to be looking for: Who is that individual who is a potential threat to all of the other passengers?

We all have a zero tolerance plan. Unfortunately it's almost impossible to always have a 100 percent perfect system.

This is not a preemptive move on anything. This is to signal to the new administration that we believe there are ways in which the system can be improved.

Today, the airline industry is calling on President Bush to make aviation a national priority and to speed up improvements in our aviation infrastructure.

This has to get better. If it doesn't get better, then certainly we will have passengers who will stop flying.

What you find is people don't want to have to take a short hop then connect with a long flight. They want to be able to go direct.