Carrie Harmon Quotations

I don't think it's clear yet, because of the on-going investigation, (that) there was an issue with background checks. If there is, we'll deal with it.

When we receive complaints, we take them very seriously, we investigate them and we address any personnel issues as appropriate.

We do not require ID for children because there are no children on the list. If it's a child, ticket agents have the authority to immediately de-select them.

They were deemed very successful by participating travelers and airlines, and that's why we have decided to take this national. Our goal over the next several months is to authorize private-sector partners to offer a nationwide registered traveler program that will both enhance security and offer some travel benefits to those travelers who wish to participate.

Once the transition is made, it is important to realize TSA is still responsible for the oversight of security. The vendor screeners will still be operating under TSA standards.