Greg Gianforte Quotations

We appreciate the recognition from CRM Magazine and we will continue to extend our leadership by delivering the on demand technology, services, and expertise that our customers need to maximize the lifetime value of their customers,

If Oracle and the others are going to embrace this model, they have to alienate all their business partners and build a whole new ecosystem.

If someone gets to the point where they need to send an e-mail to a customer service rep, the Web site has failed. We've realized that the 80-20 rule applies: Twenty percent of the information will answer 80 percent of the questions. That is what a Web-based customer-support system does well.

Microsoft is late to the CRM market with 3.0, and faces significant challenges with their antiquated hosting model, channel strategy for enterprise software, and selling to the business unit, not IT. While they may have success on the low end of the market with 3.0, they will be significantly challenged in appealing to the middle market, and global 2000.

We know the path people take through the site. The good stuff goes to the top, and the rest falls off the bottom.

The Oracles and SAPs of the world are truly dinosaurs. Their extinction is imminent.

The on demand delivery model is more than capable of handling mission critical functions.

A CRM application should deliver a 360-degree view of the relationship between a company and its customers. That requires that integrations exist between the CRM system and other internal systems that might store relevant information about the client relationship.

It's a very difficult model to transition to, especially for a public company.

In an apple to apples comparison, from the customers' perspective, their total cost of ownership in an on-demand model is really 80 percent less than it would be had they done it on premise. And the resulting system is more reliable.

I'm the only guy in this (on-demand) space that's not part of this dysfunctional family from Oracle,