Jim Whitehurst Quotations

My goal at Delta is to return our service levels to industry leading, which they were for decades until the mid-'90s. If we do that and keep the hearts and minds of our people as we do that, it will ultimately lead to financial success.

We're building a hub here. One of the decisions we had to make is if we were going to compete in New York. The short answer is yes.

We're certainly not holding up our network plans. These are actually things that help morale a lot.

This really will help us continue to build transcontinental and international services out of New York.

We fly people to the West and South very well now, but we don't serve the Northeast too well. To get there before, you had to either drive from these cities or you had to connect through somewhere else. This should bring in new customers.

We've reached about the limit of where we want to put load factors.

There's never been a company that I've wanted to leave consulting to work for other than Delta. It's a company I can feel very passionate about and feel passionate about saving.

Delta's new service to Africa will mark many firsts for our hometown of Atlanta and for our customers, including the first non-stop service between Atlanta and Senegal on the West African coast, and the first Delta-operated service from Atlanta to Johannesburg. We encourage our customers to make their support for Delta's first service to Africa known to help ensure a speedy approval from the U.S. Department of Transportation for this historic new route.

Delta is New York's leading airline and we are pleased to extend the reach of the superior schedules and service we offer at our New York-JFK hub to customers across the Northeast and on the West Coast. This summer's expansion at JFK will significantly increase the convenience of choosing Delta for travel between the U.S. and destinations around the world thanks to Delta's extensive offering of flights to 31 international destinations from JFK. Delta intends to remain the leader for our customers in New York with more combined flights and destinations from the city's preferred airports at LaGuardia and JFK than any airline serving the market.

There is very, very little market share that we are backhauling from Cincinnati through JFK. To do anything more than that would not be logical. ... The major restructuring that we did is exceeding our expectation, and we are very pleased with it.

The biggest single component of our turnaround is getting that fixed.

By 2007, Delta firmly intends to become the No. 2 carrier to Latin America and the Caribbean among U.S. carriers. Delta already holds a strong No. 2 position to Deep South America, and we're quickly closing the gap in Central America and the Caribbean. Never has there been a better time to grow service in this vibrant region of the world and to offer our customers more choices to experience the beauty, warmth and growing centers of tourism and commerce throughout the Caribbean.

The Phoenix Project is a must read for business and IT executives struggling with the growing complexity of IT.

Delta's plan to upgrade JFK facilities will improve our customers' travel experience and make it more efficient and enjoyable to travel through one of the world's premier international gateways. Our customers should make no mistake that Delta is committed to New York and that this summer's expansion at JFK is an important step in offering enhanced service to customers in most every direction we serve from New York City.

Open source isn't about saving money, it's about doing more stuff, and getting incremental innovation with the finite budget you have.