Carriers walk away with a clear understanding of how well we see them.
It's no different from relationships between spouses or children. If you communicate and tell people what you expect, they'll either know what you want and choose not to act, or they'll work with you to make it happen.
We are committed to telling our carriers how well they're doing. And they have the opportunity to refute information they feel the shipper is reporting inaccurately.
Sharing information about how well we're doing for each other starts to create trust. You have to make sure you listen and offer ideas, and that all parties participate in finding solutions.
