Justin Glover
Justin Glover
claim consumer covered error found
Had the consumer had a claim during the mix-up, they would be covered after we found out about the error immediately.
board florida law leeway private
Under Florida law it's very clear, we must be noncompetitive with private companies. There's not a lot of leeway that Citizens' board has.
believe citizens owners property
We believe there are property owners who come to Citizens because of price.
allow believe citizens continue future hurricane last loss needed pay tremendous
We believe (the increases) are needed to allow Citizens to continue to pay for future hurricane claims. The last two years have been tremendous loss years.
until
We'll be out here until this is resolved.
claims focus looking paying sources
We have to focus on paying the claims and looking at the sources we have to do that.
cracks crashing everybody finding home paid people roof settling thinks
When everybody thinks about a sinkhole, people think of a home crashing into a hole. That's not what we're finding. We're finding it's cracks in driveways, cracks in the walls, settling on the roof and those are being paid as sinkhole claims.
proud since striving
We are proud of the improvements that we have made since 2004. We are going to keep striving to do better.
confirm fears figures hurricane losses
These figures confirm our fears that Hurricane Wilma losses could be tremendous.
coverage
The most important thing is coverage is available.
change date
It's still under (regulatory) review. The date can change as well.
above goal state treat
It's over and above the assessment, you're right. The goal is to treat all policyholders in the state the same.
factors home value
The value of the home is just one of many factors in determining rates.
attention brought case check computer customer notice received sent
In the case of the customer you brought to our attention we received the check but our computer automatically sent out a notice for non-payment.