Kristen Kinley
Kristen Kinley
confident solution
We have a solution that fixes the problem, and we're confident that this is going to be the right remedy.
defect determined failing reasons switch time trying understand
We have not determined at this time that there is a defect with the switch, but for reasons we still do not understand the switch is failing ... and we are trying to understand why.
address anticipate asking available bring cars consequences course customers happen looked month next number parts risk though
We anticipate having a significant number of parts available over the course of the next month to address the problem, ... Even though the risk is low, the consequences should it happen are significant. As a precaution, we are asking customers to bring their cars into the dealership to have them looked at.
battery cable impact prevent simple tying vehicle
This will not impact the plant. It is a pretty simple procedure, they are just tying the battery cable away from the vehicle to prevent it from chafing.
basic certain design fire ford large number recalled related replaced reports risk seen switch vehicles
When we have seen the fire reports increasing, we have recalled those vehicles and replaced those switches. Ford has used the basic switch design in a large number of vehicles and the risk of fire related to the switch is much different in those certain populations that we have recalled.
control failures identified increasing rates specific vehicles
We have identified specific populations of vehicles in which the speed-control deactivation switches have had increasing rates of failures and fires,
customers expecting february week
We're expecting we'll be able to notify customers the first week of February that they'll be able to have the new part put in their vehicles.
acting affect hoping issue quickly
We are acting very quickly on this issue so we are hoping it should not affect the brand.
believe vehicles
We do not believe those other vehicles are affected.
believe safety
We do not believe it's a safety issue.
customers
We are cautioning customers to get their switches disconnected now.
asked decision incomplete incorrect last safety
We have been asked why we have not expanded the recall. The last thing we want to do is make an important safety decision on incorrect or incomplete information.