Mark Kowalski
Mark Kowalski
confused customers learning
We're learning just as much as they are sometimes. Customers are really confused about it too.
challenge difficult fixing seeing
I like difficult customers, the challenge of fixing (the problem) and seeing if they're the same way when I leave.
guys hard situation
It's hard to come up with every situation (in a class). We tell all the new guys it's going to be tough.
gets
You don't want to say anything. But, man, it gets very old, especially as old as that movie is.
job
It's the same job with new responsibilities. It's fun.