Mark Vigoroso Quotations

Our goal is to elevate the dialogue around post-sales service and address issues that go beyond the tactical operations of workforce or inventory management. We are building a community of senior business and technology executives to help shape the role service organizations should play in the product value chain.

Our research shows that 83% of leading companies indicate field service optimization is core to improving their competitive positions. True field service optimization requires service organizations to maintain the most cost-effective, productive, and profitable service chain at all times -- especially in the face of a myriad of constraints and interruptions.

The biggest selling point--the quickest ROI--is in technician productivity.