Mitch Gross
Mitch Gross
care core cost customer energy issue numbers pleased rising striving surprise value
The numbers don't surprise us. The rising cost of energy is an issue no one is pleased with. Customer care is a core value here. We're always striving to do better.
fast power
We are getting the power back on as fast as possible. We have 200 crews out.
customers job quickly wait
We're going to have to wait and see. I can't speculate. Job No. 1 is to get these customers up as quickly as we can.
customers looking power
We're looking at about 4,000 customers without power (as of 5 p.m.), which is way down from the 31,638 that experienced outages at 9 a.m. this morning.
project school suggest
If you have a school project I suggest you get it done because you will be back to school on Monday.
chris effort great mike performance solid top
It was a great effort for a first meet. Mike Appel and Chris Yeates did well in their first varsity starts. It was a solid performance top to bottom.
initially looked moved quickly restore service
Initially it looked like it was going to be big, but we moved very quickly to restore service.
aid brought busy companies county deal mutual people power problems restored sister southern strong turn until western
There is a strong possibility that a lot of people won't have power restored until Monday. We're very busy in southern Fairfield County and we've brought in some crews from our sister company, Western Massachusetts Electric. But many of the companies that we would turn to for mutual aid have problems of their own to deal with.
doubles effort great needed ready top
This was a great effort from all the guys, top to bottom. The doubles were very sound. This is what we needed as we're getting ready for the end of the season.
hard life man tough worked
He's a real tough young man who has worked hard for everything he's got in life.
card equipment problem street
It was an equipment problem in Mansfield in our Card Street substation.
highly learn regular somewhere wrong
This is highly unusual. It's regular maintenance that is done hundreds of times a year. Somewhere something went wrong and we have to find out what it was and learn from it.
aggressive biggest confident player seen tennis
The more aggressive he is, the more he's going to win, and this is the most aggressive I've seen him. That's the biggest thing; he's a confident tennis player right now.
cause causing event force jobs line near problems weather wet worry
It's every weather event we worry about. We had near hurricane-force winds; we had ice; we had wet snow. Everything that can cause problems is causing problems and making our line crews' jobs very difficult.