Norman Black Quotations

We're getting very frustrated because the Teamsters have been dragging their feet and stalling these talks,

We believe we followed every state regulation and rule interpretation and application at the time we were exiting the insurance business.

We are making a very substantial proposal here that we think the union members would applaud,

It's going to be tough, there's no question. It's good going into the game that we've beaten them, but we have to play much better than we did (against La Salle) to beat UE.

It does not automatically mean that every place a Menlo plane landed we will not land at. The decisions about the new network are still being made.

You're almost like a hired gun. You better get the win, and if you don't win, you better get your numbers.

We don't want to hold onto the building. We want to sell it.

Going up against La Salle is like an exam we have to pass. We'll study hard and be prepared on Sunday.

We're a key enabler of e-commerce. But we've never suggested to anyone that you should look at UPS the way you would a dot.com start-up. We are a 92-year old, the largest in the world in its business. On a percentage basis, if you're looking for quarter-to-quarter triple-digit jumps in volume, you're not going to see it.

As we're talking today we haven't seen any diversions, but we're getting near to that point where the risk is much greater. As you get closer to July, you'll have customers who remember what happened five years ago who were stranded without service making other arrangements.