Sandy Carter Quotations

We've seen a trend in the marketplace for customers who are really looking for a more lightweight ESB product.

IBM's leadership in Service Oriented Architectures is a direct result of the investments and focus from across the company to help customers use this technology to become nimble on demand business that can rapidly respond to changing market conditions. The industry leadership of WebSphere software, extensive professional services capabilities and deep industry specific expertise can't be matched by any single vendor attempting to deploy SOAs.

The major message is that business process management is a critical part of SOA and we have new products that are integrated and open around BPM.

The kids are obviously less attentive, ... If it's 90 outside, it's 100 and something inside the building.

Some CEO's feel like if the 'opt out of social' they are somehow protected. That is just crazy.

We embed social media inside our processes. Let's look at our processes and see how we can enhance them with social.

The number one use case for social media among our customers is around innovation - innovating with employees and with customers. For most businesses this is going to deliver the highest ROI.

If all you did to improve your commercial presence was to train your sales people on the importance of influencers ... how much more effective could they be?

We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company.

In just 200 tweets we can assess and identify 52 different personality traits of a customer. We ran an analysis over 500,000 people and we really nailed this. Think of providing this powerful insight to a retailer. We can see what they value, not just what they are buying. We have found a 40-45% increase in sales when you recommend upsales based on values instead of past buying behavior.

Your social platform will become the motherboard of your business.

We have our own internal version of Klout. We do rate people in this way - their effectiveness on social media. Tying social into a performance measurement works. The productivity of a sales who has an effective social media presence is 3x an employee who is not active on the web.

Security is a big concern on the social web. People are going to try to destroy social media just like they are trying to breach data in other areas.

Social media does not change your culture, it reveals it.