Obviously these transactions don't make sense unless they transform the business processes end-to-end. It's not enough to set up an Internet lemonade stand outside your firewall and say you're offering services.
People want access to their government, and it is our responsibility to provide it. We see this as a core competency, and we don't believe in giving away core competencies.
You can get a lot done when you're nice.
It's a very ambitious redesign of creating a new view of technology.
Information is the most important tool in fighting crime. Unfortunately, up to now, it's been seriously lacking.