Trust is clearly a key competency. A competency or skill that can be learned, taught, and improved and one that talent can be screened for.
Trust is a function of two things: character and competence. Character includes your integrity, your motive and your intent with people. Competence includes your capabilities, your skills, and your track record. Both are vital.
To listen with empathy is the most important human skill.
Studies have identified a significant 'skills gap' between what students are currently being taught and the skills employers are seeking in today's global economy. Our children must be better prepared than they are now to meet the future challenges of our ever-changing world.
Habit is the intersection of knowledge (what to do), skill (how to do), and desire (want to do).
You can't talk your way out of a problem you behaved your way into!
Treat them all the same by treating them differently.
...people have character strength but they lack communication skills, and that undoubtedly affects the quality of relationships as well.
Unless you’re continually improving your skills, you’re quickly becoming irrelevant.
How you treat the one reveals how you regard the many, because everyone is ultimately a one.
The amateur salesman sells products; the professional sells solutions to needs and problems.