Terry Trippler People Quotations

Right now people are willing to be patient mainly because most of them already bought their tickets. But if this drags on, it's hard for me to see people pushing each other out of the way to book advance tickets on Northwest.

I would be foolish to say there aren't people who are booking away because of the rhetoric. As it gets louder, it hurts the company more.

We'd be foolish to say there hasn't been (an impact). This is a very tough situation to try to figure out. I know from experience some people are booking away.

People are tired of Northwest and their labor problems. Customers' patience is at end. It's a fair assumption to make that if so many people in Detroit didn't have to rely on Northwest to fly, nobody would pay attention to them at all.

This takes a relief off everybody. It's excellent news for Northwest Airlines, employees and the people of Michigan, Minnesota and Tennessee. It's not so good news for United, American and US Airways that when Northwest becomes lean and mean they will be a force to reckon with.

You can take away the pretzels, the pillows and the magazines, and the people are still pushing each other aside to get on those airlines,

Using yield management, you don't have to raise fares to raise revenues, you just make people buy the more expensive fare class. Now we'd have a better chance of playing with the gold bars at Fort Knox than finding out if or how Delta is doing this. ... It's hard in this case to say whether Delta is doing this or raising fares outright.