Bill Gates Tom Quotations

The Times Reader is a powerful example of how companies can use software to forge new types of customer connections that span beyond the browser to the desktop and mobile devices. The New York Times is setting a standard not only for media organizations, but for all companies looking for new ways to interact with consumers through software.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

Rules broken today become norms tomorrow.

Customer service will become the primary value added function of every business.

These new offerings demonstrate how software is evolving through the power of services in ways that enable more dynamic and relevant experiences for people. Our goal is to make Windows, Office and Xbox further come alive for our customers at work, home and play.

Steve will absolutely be the business leader, ... I decided I wanted to spend more time with our product groups and drive the breakthroughs. Think of Steve as the business leader and customer champion.

As a leader in the computing industry, Microsoft has a responsibility to help its customers address these concerns, so they no longer have to choose between security and usability. This is a long-term effort.

We are embarking on the richest series of product releases in our company's 30-year history. Beyond the opportunities this presents for our customers and partners, these new live offerings represent an incredibly powerful way of enabling customers to more quickly access and benefit from the innovations being developed by our product teams.

You need to know about customer feedback that says things should be better.

Learn from your unhappy customers.

Automation applied to an inefficient operation will magnify the inefficiency.

Who decides what's in Windows? The customers who buy it.

Today's realignment optimizes Microsoft's ability to take advantage of the business and technical opportunities we see as customers rapidly adopt the Internet and intranets into their daily lives,

If improving a product based on customer input is willful maintenance of trying to stay in business and not have Netscape turn their browser into the most popular operating system, then I think that is what we are supposed to do.