Eliot Spitzer Retention Quotations

These bonuses, and the minimum 'save' rates accompanying them, had the effect of employees not honoring cancellations, or otherwise making cancellation unduly difficult for consumers, ... This agreement helps ensure that AOL will strive to keep its customers through quality service, not stealth retention programs.

This agreement helps ensure that AOL will strive to keep its customers through quality service, not stealth retention programs,