Patricia Hewitt Work Quotations

We are trying to find out what patients need, rather than what it suits us to provide. And the people are saying: 'We want services to work together.' They ask: 'Why do I have to tell my story over and over again to different people; why can't I see the same person, or if that's not possible, why can't they pass the information on to other people.'

The 2 million people who work in the NHS and social care are also themselves patients and users. I know they all want to treat patients and users the way they and their families would want to be treated and that is the purpose of our reforms.