Phil Harding Business Quotations

It's better to ask the right questions than accept the status quo

The top two ways to destroy success are greed and impatience

Quickest way to build trust: Keep promises you make, don't over-promise. Over-deliver, don't under-deliver. If you say you'll do something, make sure you do but if things then run late or go wrong, tell your client at the earliest opportunity

It's for management to enthuse & motivate employees towards excellence in service; the profit incentive doesn't last

Business and the environment: Wasting resources costs the earth - and lowers your competitive edge

A sustainable business is resource efficient, respects the environment and is a good neighbour