Edwards Deming Quotations

The result of long-term relationships is better and better quality, and lower and lower costs.

Lack of knowledge . . . that is the problem.

If you do not know how to ask the right question, you discover nothing.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

All anyone asks for is a chance to work with pride.

Innovation comes from the producer -- not from the customer.

If you can't describe what you are doing as a process, you don't know what you're doing.

It is not necessary to change. Survival is not mandatory.

It is not enough to do your best; you must know what to do, and then do your best.