Edwards Deming System Quotations

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone... The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

When a system is stable, telling the worker about mistakes is only tampering.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.