Sometimes it was great for the customers, sometimes it wasn't great for the customers.
We all talk about how great Linux is, ... But if you look at the most innovative desktop today, Microsoft's Vista is not copying Linux, it is copying Apple.
It looks great on PowerPoint, but on planet Earth, it won't fly. Salesforce.com is a CRM company. Marc is trying to make noise and buzz about something bigger, but that's all it is.