Steve Kernkraut Business Quotations

Alan is a proven winner in every business he's been involved in. He's turned around Sears credit, he's taken charge of their Internet business and given it life, and he's been able to reorganize their home-services business. Probably the best part about him is he's coming into his position as CEO and he understands how CEOs work, but he doesn't have the emotional bias. He can make a kind of fair assessment about what the customer likes and what he doesn't.

Any business they do on the Internet is going to be very profitable for them. They have the infrastructure. They don't have to create it. And additionally, the profit margins on their bras and underwear and lingerie are spectacular, while the other e-commerce companies have very narrow margins.

The expectation is that it's going to be a very disappointing season. Business never materialized, and when it did, it was right around Christmas. It was too little, too late, and I think it became way too promotional.

I'm optimistic that there has been some uplift to business trends.